FAQs

Get answers from the Neon FAQ

Neon FAQ

What is Neon?

Neon is Eidosmedia's new comprehensive digital solution that allows digital-only and digital-first newsrooms to deliver value efficiently and effectively.


What kinds of news operations can use Neon?

Neon optimizes a range of digital news operations from a single site managed by a centralized newsroom to multiple titles managed from multiple locations worldwide.

News Creation

How does Neon support news creation?

By automating routine tasks, allowing authors to concentrate on the creation of a complelling narrative for their audience.


What kind of tasks does Neon automate?

Preformatted templates, AI-generated headlines, summaries and rephrasing , automatic proofreading, multichannel formatting and scheduling, advanced SEO automation. Automatic management of news pages and sections.


What kind of AI does Neon use?

Neon is designed to be "AI-agnostic," allowing users to choose their preferred large language models (LLMs), including locally hosted models for confidential content.


What kind of news formats does Neon deliver?

 Neon can automatically tailor channel-neutral content in any digital format from web pages to mobile apps, audio, video and social media. It also applies advanced SEO principles.


Can Neon cover live events?

Yes, Neon includes Live Blog functionality that allows authors to cover sports events or breaking news in real-time, using a straightforward editor with rich text and images that automatically update online content. The system also includes moderation tools for managing multiple contributors.


Can Neon manage multiple websites?

Yes, site administrators can create and manage multiple websites through NeonUI's Admin panels. They define sitemaps, create rich menus, and manage their structure.

Architecture

What is Neon's deployment architecture?

Neon is a cloud-native platform using Kubernetes for scalability. It's designed with multiple deployment environments: Development, Sandbox, Quality Assurance, and Production.

Neon is built to work in containerized cloud-native environments, with a strong focus on Amazon Web Services (AWS). This ensures the platform benefits from AWS’s robust infrastructure, high availability, and advanced services (compute, storage, network, monitoring, and security).


What is ‘containerization’?

 Neon’s containerized architectural model ensures that it is not only scalable and reliable but also optimized for the cloud environment.

Neon uses the Kubernetes container management system to handle traffic spikes and growing user demands, smoothly and consistently.

Kubernetes ensures:

  • Dynamic Scaling: Automatically adjusts resources based on real-time traffic patterns.
  • Workload Isolation: Separates services for optimal performance and reliability.
  • Self-Healing: Automatically recovers from failures to maintain uptime.

How does Neon handle front-end development?

 Neon uses a decoupled CMS architecture, allowing developers to use their preferred front-end technologies. It provides a proof-of-concept using Next.js + React but supports any modern framework.

Security and Continuity

What security standards does Neon comply with?

Eidosmedia solutions are certified to ISMS standards ISO/IEC 27001 and additional Cloud controls ISO/IEC 2701.


What about access control?

 Neon simplifies user access management through robust OAuth 2.0 integrations, offering compatibility with leading identity providers Okta, Auth0 and any other preferred protocols.

Neon uses granular role-based access control (RBAC), ensuring users only access features and content appropriate for their roles.


How does Neon ensure high availability?

Neon provides 24/7/365 availability through AWS's resilient data centers and redundant systems. It supports multi-region deployment to minimize latency and ensure seamless failover in case of regional outages.

Deployment and Configuration

How is Neon configured?

Neon SaaS configuration is primarily managed through the Neon UI, while more technical aspects are addressed through Git repositories. These repositories are structured to separate activities related to cluster deployment, system functions, and customer-specific options.


What backup and disaster recovery features are available?

Eidosmedia manages regular backups as part of the Kubernetes cluster management, and multi-region deployment provides additional redundancy.


How are updates and maintenance handled?

Updates are managed through Git repositories with corresponding branches for different environments, ensuring reliability and stability throughout the development process.


How does Neon handle content delivery optimization?

Content delivery is optimized through modern CDN integration and supports various optimization techniques through the decoupled front-end architecture.


How does Neon handle scalability?

Scalability is managed through Kubernetes, which automatically adjusts resources based on traffic patterns and provides workload isolation.


What monitoring capabilities are available?

Neon leverages AWS's advanced monitoring services and can integrate with various performance monitoring tools.


What kind of support is provided during implementation?

Eidosmedia provides:

  • a dedicated delivery team for tailored setup
  • training courses for administrators and developers
  • guidance on application development and extensions
  • ongoing cluster management and maintenance

Developers

What development tools are provided?

Developers get access to:

  • local sandbox environments
  • APIs for customization
  • front-end proof-of-concept code
  • configuration management tools

What development environments are available?

Developers have access to:

  • development environment for collaborative experimentation
  • sandbox environment (powered by docker and minikube) for safe testing
  • QA environment for pre-production testing
  • production environment

Can Neon integrate with existing systems?

Yes, Neon can integrate with existing providers for advertisements, paywalls, user management, and other services. It also integrates with Eidosmedia's print suite for print production.


What API capabilities does Neon offer?

Neon provides robust APIs for content management, user administration, and system configuration, enabling extensive customization and integration capabilities.


How does Neon handle multi-site management?

The platform supports multiple sites through centralized administration tools, with separate workspaces and configurations for different sites while maintaining unified user management.